OUTSOURCING
Control and manage the provision of clients' Information and Communication Technology (ICT) systems and services on an ongoing basis.

The focus is to build strong relationships with clients and to provide quality service at a competitive price. By taking advantage of Application Technology's Outsourcing options, clients have the opportunity to optimize operational processes and to focus on their core business.

Applications Outsourcing
Various options to clients in the application outsourcing space which include:

• Package Development
• Implementation Services
• Management Services
• Maintenance and Support Services
• Application Service Provider (ASP)
• Business Application Hosting Services for enterprises

Infrastructure Management
Extends to any Information and Communication Technology (ICT) service, which is run on behalf of clients on an ongoing basis. We provide a range of sourcing solutions within the spectrum of co-sourcing and outsourcing. Solutions address all areas of ICT such as networks, desktop, the entire range of servers, connectivity, telecoms as well as help desk services.

Services are provided individually or collectively, either on a turn-key, project or contractual service level basis over an agreed period of time. This entails the provision of various ICT services, namely:

• Call management
• Customer services
• Remote & on-site support
  • Desktop
  • Server
  • Application
• Network
  • Management & monitoring
  • Support
• Hardware & Software and Operating Systems
  • Consulting
  • Procurement
  • Installation
  • Operating system and RDBMS administration and support
    In addition:
    • Consulting
    • Planning
    • Implementation
    • Management
    • Support